Terms of Service
Culture Pressure Map™ Operated by Mind Culture Life Australia PTY LTD (ACN 679 068 501)
Effective date: 23 May 2026 Last updated: 23 May 2026
1. Agreement
1.1 These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and Mind Culture Life Australia PTY LTD (ACN 679 068 501), trading as Culture Pressure Map™ ("MCL", "we", "us", "our") concerning your use of the Culture Pressure Map™ software-as-a-service platform (the "Service").
1.2 By creating an account, clicking "I agree", or using the Service, you accept and agree to be bound by these Terms. If you do not agree, you must not use the Service.
1.3 If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation, and "you" refers to that organisation.
2. The Service
2.1 Description. Culture Pressure Map™ is a cloud-based diagnostic platform that enables organisations to assess and analyse psychosocial risk and workplace culture across multiple levels and domains.
2.2 Modifications. We may modify, enhance, add to, or remove features of the Service at any time. We will give reasonable notice of material changes that adversely affect paid features.
2.3 Availability. We aim for 99.5% uptime measured monthly, excluding scheduled maintenance. We do not guarantee uninterrupted or error-free operation.
2.4 Beta features. Features labelled "Beta", "Preview", or "Experimental" are provided without warranties and may change or be removed without notice.
3. Accounts and Eligibility
3.1 You must be at least 18 years old and legally capable of forming a binding contract.
3.2 You must provide accurate, current, and complete information when registering.
3.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3.4 You must notify us immediately at info@mindculturelife.com.au of any unauthorised use of your account.
3.5 We may suspend or terminate accounts that appear to be compromised, fraudulent, or used in breach of these Terms.
4. Subscription, Fees and Payment
4.1 Plans. The Service is offered on a subscription basis. Details of plans, features, and pricing are set out on our website.
4.2 Free trial. If you sign up for a free trial, you may use the Service without charge for the trial period. At the end of the trial you will either be automatically converted to a paid plan (if you have provided payment details) or your account will be limited.
4.3 Fees. You agree to pay all fees applicable to your chosen plan. All fees are in Australian Dollars (AUD) and exclusive of GST unless stated otherwise.
4.4 Payment. We process payments via Stripe. By providing payment details you authorise us to charge the applicable fees on the recurring billing date.
4.5 Price changes. We may change pricing with at least 30 days' notice. Changes will take effect at the next renewal.
4.6 Taxes. You are responsible for any applicable taxes, duties, or withholdings.
4.7 Failed payment. If a payment fails, we may suspend access until payment is received. After 14 days of non-payment we may terminate your subscription.
4.8 No refunds. Except as required by Australian Consumer Law, fees are non-refundable.
5. Customer Data and Privacy
5.1 Customer Data. "Customer Data" means all data, content, survey responses, and information submitted by you or your respondents to the Service.
5.2 Ownership. You retain all rights, title, and interest in your Customer Data.
5.3 Licence to us. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display Customer Data solely to provide the Service.
5.4 Survey respondents. You confirm that you have the right to invite respondents to take assessments and that you will obtain any consents required under applicable privacy law.
5.5 Anonymity. Survey responses are stored in de-identified form. Aggregate reports cannot be used to identify individual respondents without combining with other data you control.
5.6 Privacy Policy. Our Privacy Policy describes how we collect and use personal information and forms part of these Terms.
5.7 Data Processing Agreement. Where we process personal information on your behalf, the terms of our Data Processing Agreement (DPA) apply and form part of these Terms.
5.8 Data location. Customer Data is hosted in Australia. We will give 30 days' notice before moving data location.
6. Acceptable Use
6.1 You must not:
(a) use the Service for any unlawful purpose or in breach of any law; (b) upload content that is defamatory, harassing, discriminatory, obscene, or infringing of others' rights; (c) attempt to gain unauthorised access to the Service or its underlying systems; (d) introduce viruses, malware, or harmful code; (e) reverse engineer, decompile, or attempt to extract the source code of the Service; (f) resell, sublicence, or provide the Service to third parties without our written consent; (g) use the Service to compete with MCL or to develop a competing product; (h) use automated scripts, bots, or scrapers to access the Service (other than documented APIs); (i) exceed reasonable use limits as published in your plan.
6.2 We may suspend or terminate access for breach of this clause.
7. Intellectual Property
7.1 Our IP. We (or our licensors) own all rights, title, and interest in and to the Service, including the Culture Pressure Map™ framework, software, algorithms, question banks, reports, documentation, and trademarks. No rights are granted except as expressly set out in these Terms.
7.2 Trademarks. "Culture Pressure Map", "CPM™", and "Mind Culture Life" are trademarks of MCL. You may not use them without prior written consent.
7.3 The CPM™ Inventory. The Culture Pressure Map™ Inventory — including but not limited to the 78-item Screening question bank, the 3-layer × 5-category framework, the 7 signature diagnostic indices, item wording, scoring algorithms, layer/hazard mappings, intervention library, report templates, and all derivative materials — is the proprietary, copyrighted work of MCL Australia Pty Ltd, grounded in published peer-reviewed research (Kiaos 2023, Cogent Business & Management; Kiaos 2024, Health Promotion Journal of Australia; Kiaos, under review at IJWHM).
You are granted a limited, non-transferable, revocable licence to use the Inventory only to administer the Screening within your own organisation via the Service. Without our prior written consent, you must NOT:
(a) copy, reproduce, transcribe, translate, photograph, screenshot, or otherwise duplicate any part of the Inventory for purposes other than direct administration to your own staff via the Service; (b) share, publish, distribute, transmit, post, or otherwise make available any part of the Inventory to any third party (including but not limited to consultants, competitors, academic collaborators, or platforms outside the Service); (c) use the Inventory or any part of it to develop, train, benchmark, or improve any competing product, instrument, AI/ML model, framework, or service; (d) reverse-engineer the scoring algorithms, hazard mappings, or interpretive logic from any output or report; (e) remove, alter, or obscure any copyright notice, confidentiality footer, watermark, "Culture Pressure Map™" mark, or audit identifier embedded in any Service output; (f) authorise, assist, or knowingly permit any other person to do any of the above.
You acknowledge that every report and export generated by the Service is watermarked with your organisation name, the email of the user who triggered the export, and an export timestamp, and that every Inventory view and report download is logged in our audit trail. You authorise us to use those records as evidence in any enforcement action arising from a breach of this clause.
A breach of this clause 7.3 may be enforced by injunction, damages, account suspension, account termination, and recovery of legal costs. You acknowledge that damages alone may be inadequate remedy and consent to injunctive relief.
7.4 Feedback. If you provide suggestions or feedback about the Service, we may use, modify, and commercialise that feedback without compensation.
7.5 Aggregate data. We may use de-identified, aggregated data derived from Customer Data for research, benchmarking, and product improvement. This data will never identify you or any individual.
8. Confidentiality
8.1 Each party will keep confidential information received from the other confidential and use it only to perform its obligations under these Terms.
8.2 Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was known to the receiving party before disclosure; (c) is independently developed; or (d) is required to be disclosed by law.
9. Warranties and Disclaimers
9.1 Mutual warranty. Each party warrants that it has the right and authority to enter into these Terms.
9.2 Service warranty. We warrant that the Service will materially conform to its documentation.
9.3 Non-clinical use. The Service provides workplace culture diagnostics. It is not a clinical mental health assessment tool, medical device, or diagnostic instrument. Information provided by the Service is not medical advice and should not be used to diagnose, treat, or manage mental illness. You are responsible for complying with your obligations under the Work Health and Safety Act 2011 (NSW) and equivalent legislation.
9.4 Disclaimer. To the maximum extent permitted by law, the Service is provided "as is" and "as available". We disclaim all other warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.
9.5 Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law or other legislation that cannot lawfully be excluded. Where our liability cannot be excluded but may be limited, our liability is limited (at our option) to resupplying the services or paying the cost of resupply.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunity.
10.2 Our aggregate liability to you arising out of or relating to these Terms, whether in contract, tort, or otherwise, is limited to the amount you paid us in the 12 months preceding the event giving rise to the liability.
10.3 This clause applies to the fullest extent permitted by law and does not limit any liability that cannot be limited under the Australian Consumer Law.
11. Indemnity
11.1 You indemnify and hold harmless MCL, its officers, employees, and agents against all claims, losses, damages, costs, and expenses arising out of or connected with:
(a) your breach of these Terms; (b) your Customer Data, including any claim that it infringes the rights of a third party; (c) your use of the Service in breach of applicable law.
12. Term and Termination
12.1 These Terms commence on the date you accept them and continue until terminated.
12.2 Termination by you. You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period.
12.3 Termination by us. We may terminate or suspend the Service for cause (including non-payment or breach) with reasonable notice.
12.4 Effect of termination. On termination: (a) your access to the Service ends; (b) you may export Customer Data within 30 days of termination; (c) after 30 days we may delete Customer Data, except where required to retain it by law; (d) accrued rights and obligations survive termination.
13. Changes to these Terms
13.1 We may update these Terms from time to time. We will give you reasonable notice of material changes via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance.
14. General
14.1 Governing law. These Terms are governed by the laws of New South Wales, Australia.
14.2 Jurisdiction. Each party submits to the exclusive jurisdiction of the courts of New South Wales.
14.3 Entire agreement. These Terms (together with the Privacy Policy and DPA) form the entire agreement between the parties.
14.4 Severability. If any provision is held invalid, the remaining provisions continue in force.
14.5 No waiver. Failure to enforce a right is not a waiver of it.
14.6 Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or successor in connection with a merger or sale.
14.7 Notices. Notices must be sent to info@mindculturelife.com.au. We may give notice via email to your account email address.
14.8 Force majeure. Neither party is liable for failure to perform due to circumstances beyond their reasonable control.
15. Contact Us
Mind Culture Life Australia PTY LTD ACN 679 068 501 Level 35, Tower One — International Towers 100 Barangaroo Avenue, Sydney NSW 2000 Email: info@mindculturelife.com.au Phone: +61 2 8114 4454